298 Free images of Customer Service. Images Photos Vector graphics Illustrations Videos. Share or download your own brand new customer service video. She captures attention with her easy-to-remember, actionable rules that can highly improve conversations you have with your customers. By adding audio and video chat to your customer service strategy, you will be introducing an innovative customer service platform that customers will value and appreciate. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. In 12 quick minutes, David Brownlee highlights his seven secret tips to producing exceptional customer service. Stay up to date with the latest marketing, sales, and service tips and news. Latest Upcoming Popular Editor's Choice. You'll be inspired and moved by the conversation they shared, which teaches another lesson on the impact of doing as much as you can to help the customers you connect with. Formats: DVD. These efforts inspired Sanborn in writing his book The Fred Factor about how exceptional customer service can often not even cost a cent. The soup shop has the best product in the city, but the worst customer service. , he's actually doing a disservice to his customer who needs to make the purchase quickly. Customer service training videos streamed online via lynda.com. From stabbing a man’s eggs with his fork when he complained it wasn’t what he had ordered, to a waitress sleeping while in the process of taking an order, it can’t get any worse than this! For more information, check out our privacy policy. And, best of all, they allow you to still get the training you desire while dedicating your time to your current career. In this video, Ross Shafer shares a story of how a Marriott employee giving him a free Coke had a dramatic effect on his loyalty and advocacy as a customer. He also shows you ways to avoid these situations and improve conversations with customers. Size . One detail that customer service reps can take away from this video is avoiding "at least" statements. Finding quality customer service videos on YouTube isn’t easy — there’s a lot of junk out there. This customer service video offers fun and easy-to-remember guidelines to increase customer satisfaction. “In the retail industry, the demand of video-centric customer service isn’t as prevalent as it is for online services but I predict a notable shift over the next year or two. Now you can get even more training videos, phrases, and strategies for delivering the best customer experience when you sign up for Myra’s email list. Don Crawley goes over key points to handling a support session, such as authenticity, professionalism, avoiding silence, and getting a callback number. Free and premium plans, Sales CRM software. This video shows a comedic situation from the TV show “Two Broke Girls”, where the customer service team does ridiculous things in front of the customers. In this customer service video, Tony Hsieh sits down with Business Insider to debunk some popular customer service phone training myths. This training video could be helpful for onboarding new team members or helping new managers cultivate great employees. With Abhisi, you will be able to serve your customers better with a … Quickly set auto responses and keep track of what a customer has to say from a variety of contact points. Start your free trial. It can be pretty time-consuming to sift through all the videos of customer meltdowns to track down videos that are genuinely humorous or insightful and offer real value to anyone working in customer service. Read more about some examples of good customer service. This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, which provide outstanding customer service. The video has you list five brands or businesses to which you are loyal, note how often you go there, and write why you keep going back. Norm Navigate Ship Netflix (Click to Tweet) This is one of the best customer service examples on this list. We're committed to your privacy. Marketing automation software. Even if you have the best product in town, you'll eventually fizzle out if your customers don't feel valued. Abhisi is a nextgen Helpdesk that seamlessly integrates with all modern channels used by customers to communicate with businesses. But this amusing customer service training video keeps the viewers' interest and entertains while it teaches. See all integrations. Conflict Resolutions. This unique training video invites you to participate in an eye-opening exercise. Released December 2015. If you’ve enjoyed some of these videos, you might want to check out Myra’s customer service eLearning. Online training videos are the perfect tool for those of us who don't have the time in our busy schedules to attend in-person courses. Great video footage that you won't find anywhere else. A Media Partners Release. It’s not so much a video as a very well done slideshow accompanied by excellent narration in a panel type environment. Offering amazing customer service is important if you want to retain customers and grow your business. Larger than × px Color . Customer service training videos are one of the most effective ways to teach service skills to your employees and there are several outstanding titles available to assist in your training. Product SKU: BBP-EGS DVD. We can learn so much from industry professionals, right from the comfort of our desks or homes. While the store clerk thinks he's providing above-and-beyond customer service, he's actually doing a disservice to his customer who needs to make the purchase quickly. The important area that every business needs to nurture is customer service. They are budget-conscious. There’s an old saying that says a real person, whose smiling face a customer can see, is always a winner. This is a great tool specifically for technical support reps, but it can benefit service or support reps in any industry. We even have inspirational quote templates that will capture you business’ ideology perfectly. This classic Seinfeld episode poses an interesting customer service case study. Get Customer Service Video Series now with O’Reilly online learning. See more ideas about Business video, Services business, Customer service. Premium plans, Connect your favorite apps to HubSpot. It gets people excited to return to your company and shop at your business again and again. Many brands are exploring an increasingly popular channel for communicating with customers: video chat. The situations visualized in this video are common and likely to occur at any business regardless of its industry. Make sure your customers are satisfied with your product or service and you will be rewarded with even more business! #9: Captain Mike Helps Lt. Change the color and text of your own brand message using over 100 fresh fonts. Seeing these reasons from the point-of-view of a customer is a useful trick for customer service professionals. Browse Design Wizard’s huge range of trending categories to find impressive design templates. Show all. If you look and sound smart, people will think you are even if you aren't making any real points. Choose one of more than 10,000 professionally-created videos. Running Time: 17 Minutes. Any orientation Horizontal Vertical. In this HubSpot Academy video, Amanda Slavin shares her tips that are applicable for marketers and customer service pros alike about how to cultivate brand loyalty and affinity among your customers. Using video in customer service can help diffuse support calls, build relationships, educate your customers, and most importantly, earn their trust. As customers and merchants continue to use IG Story features in a call-and-response fashion, the demand of video-centric customer service will develop.” Guillot has a point. This humorous scene is an excellent example of how customer service can be leveraged by sales and marketing teams. The principles displayed in the coffee shop are effective for all customer service positions, in any kind of business. 545 Best Customer Service Free Video Clip Downloads from the Videezy community. But in actuality, he's forgetful, neglects his customer's needs, and he's a klutz. As the phone rings awkwardly, it's eventually answered by an automated message that tells them they're on hold with one of Jim and Dwight's competitors. They can be done easily during free time and paused when necessary. Hospitality - DVD. He even gives an example of a practice call that you might experience, and how you would respond to it using his six steps. Here's a great example of understanding customer needs. Or, in this case, exact revenge after being yelled at. In the end, he ends up losing the sale due to his inability to interpret the customer's needs. Fred made incredible efforts to take his job as an opportunity to truly support his customers. But it is competitive out there, so make sure you are showing your best side. Creating customer service videos is the best way to keep your customers up-to-date with what you offer. Publisher(s): Pearson. Select your customer service video template from over 2,000 ready-made video templates. While the store clerk thinks he's providing. Watch this training from Michael Redbord, the GM of HubSpot Service Hub, to learn how customer support, service, and success teams can work with their customers to solve their problems, proactively advise them, and help them achieve results that will pay off for your business, too. This sends the message that your company is constantly looking for new, modern ways to serve your customers better, and will win you points and fans. In this video, Mark Sanborn shares the story of getting to know his mailman, and how Fred proceeded to wow him by going above and beyond the call of duty to provide an exceptional customer experience. Customer Service Video Series. https://www.userlike.com/en/blog/great-customer-service-videos Popular. This highlights how aligning with the customer's short- and long-term needs are more important than company policies or protocol. Images . This video dissects the difference between sympathy and empathy, which is an important distinction to make in the customer service realm. Creating a culture of hospitality can set your community apart from the competition, ensure ongoing resident satisfaction, and improve retention of both staff and residents. Product Title: The Essentials of Great Service. The Ultimate Guide to Training for Customer Service & Support, 5 Software and Tech Tools That Can Help You Train Service Reps, 9 Soft Skills You Need to Master as a Customer Service Rep. Free and premium plans, Customer service software. Why should technology stop you from putting a smile on your customer’s face? They don't require you to commute to a random location. If a potential client knows that they'll be treated better by your company, they'll prioritize your business over your competitors. This is particularly important for customer service reps as they're often faced with situations where they may not have an immediate answer. Free Customer Service Software for Unlimited Agents. This phrase devalues the person's problems because we're trying to put a silver lining around their issues. While Jim lays out the fundamental benefits they offer, Dwight unexpectedly dials the client's phone to an undisclosed number. Some of the mistakes include seeming uninterested, not listening, and focusing on ourselves rather than seeing the customer's perspective. Edit in minutes and download to share straightaway. In this video, Mark Sanborn talks about his move to Denver, where he met his new mailman Fred. Related Topics: Communication. In this TEDx talk, Jan Gunnarsson relays his perspective on customer service and leadership, based on his years of experience in the hospitality industry. Don Crawley lays out the five common mistakes that customer service reps make when conversing with customers. Contact Amazon Prime Video customer service. He even went so far as helping fix a mistake made by a shipping company that was in no way tied to him. Find Customer Service Videos stock video, 4k footage, and other HD footage from iStock. Choose from a wide range of videos that will suit every aspect of your business. Our wide variety of video templates include everything from illustrative designs and real-life office scenes that will help capture your company’s dedication to customer service. I’ve also avoided using the same customer service training videos that are shared by a ton of other blogs, and have used just videos from my experience that I have found personally effective. Some of her rules include asking open-ended questions, admitting to not knowing something, and listening without distraction. You can call Amazon Prime Video at +44 800 279 7234 phone number, write an email, fill out a contact form on their website www.primevideo.com, or write a letter to Amazon.com Services LLC, 410 Terry Avenue … Fred might have seemed like an ordinary mailman, but he went above and beyond for Mark. This highlights how aligning with the customer's short- and long-term needs are more important than company policies or protocol. De très nombreux exemples de phrases traduites contenant "customer service" – Dictionnaire français-anglais et moteur de recherche de traductions françaises. The story goes to show how the smallest of gestures can have a huge impact on the customer, and how going an extra step can pay off in dividends for reps on the front lines of customer service. In his opinion, great customer service is the secret to long-lasting customer loyalty. Written by Swetha Amaresan The Service First Customer Service Video Library is a powerful 12 DVD/Thumbdrive based training system designed to train your entire workforce on the values, skills, techniques and attitudes on delivering a legendary level of customer service. Crawley doesn't just recognize these mistakes. The save, share, download feature means your finished design can be shared to social media or added to your website in minutes. Creating customer service videos is the best way to keep your customers up-to-date with what you offer. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! Today’s customer service goes far beyond the traditional telephone support agent. His goal is for customer service agents to always be trying to exceed customer expectations. Create an Account . The speaker notes that rarely do empathetic statements begin with the phrase "at least." In this clip from The Office, Jim and Dwight visit a potential client to make a sales pitch. All All College All . This video from HubSpot Academy is a brief overview of the key skills that make a great customer support professional. Publish only the highest quality footage and make sure you impress your audience. To show how their business is different, Jim dials his company's customer service number and is immediately answered by Kelly, a human service rep who seems excited about the call. However, going back to school or taking courses can require a lot of time and money. Now that is one of the best examples of customer service. But it is competitive out there, so make sure you are showing your best side. Upload an image of a happy customer or employee or add your company’s logo with the click of your mouse; all thanks to our upload image feature. ISBN: 0134464737 . View All Products; Government; Industrial Training; Schools; Human Resources; Healthcare . With the help of Design Wizard’s professionally-produced video templates, solidifying your company’s reputation as customer service experts just got a lot easier. Free Customer Service Stock Video Footage licensed under creative commons, open source, and more! designwizard.com/video-templates/customer-service-videos. This TED talk is about nothing. Using live video chat in customer service drives ROI, decreases resolution time, and increases customer satisfaction. Education Level. O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers. All of our templates can be edited in a matter of minutes with our special design features giving even the untrained eye the perfect starting point. Oct 15, 2020 - Explore Shep Hyken's board "Customer Service & Business Videos", followed by 2874 people on Pinterest. This customer service film is our top selling program. Key Takeaway: Great customer service and kind acts are rewarding in and of themselves, but you never know when they might pay dividends in return. The shop's owner believes his soup and "ordering process" are enough to keep customers happy but finds out that without decent service, his customers will eventually look elsewhere. Customer Service Videos Healthcare. The lesson learned from this video is that customer service doesn't have to be so scripted and inhuman. In this video, Will Stephen shows us the important role that body language and preparation play in communication. Free Live Chat Software for Unlimited Agents. But, the irony is, the fewer things he says the more points his speech is actually making. From this exercise, you can identify the six main reasons consumers return to companies. This TEDx talk features John Boccuzzi who believes customer service is the greatest marketing tool a brand can nurture. Our simple-to-use features make designing the perfect video look like child’s play. This customer service video picks up right where Give 'em the Pickle left off! I really like this video because it gives you a genuine view of three upset customers as well as the steps your team can take to appease them. Live chat, email, … Following the best practices laid out here should help your team resolve tense customer interactions and prevent potential churn. Resolve open cases fast with Customer Service Hub dashboards for Customer Engagement; How to use the Reference panel in the Customer Service Hub; Expertly manage your cases in the Customer Service Hub for Customer Engagement; Accessibility & GDPR. Titles include Customer Service Fundamentals, Working With Upset Customers, Quick Fixes For Poor Customer Service, Managing a Customer Service Team, and Leading a Customer-centric Culture. How to create professional customer service videos in 5 simple steps. Online Best Sellers MPC NEW Sort. The flight attendant in this clip is so unnecessarily adamant about sticking to procedures that she completely disrespects and infuriates the customer. Dynamics 365 Customer Service for mobile devices; Videos. by . Customer service, in his eyes, is a matter of having knowledge that you then share with customers. This video teaches us that customer service is a long-term game. All of these resources are available to you for free, so relish in all the new knowledge you can gain without spending a penny. Search options → / 3 ‹ › SafeSearch. He brings in an interesting point that customer service is not about marketing strategies, but about the attitude customer service reps bring to the table. Your customer service reps could take some time, record a video on their webcam while referring to the customer by name. Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. With Alison's free online customer service training courses, you can learn the fundamental elements of customer service, understand how they can be applied in any organization, and discover how a business can develop its customer service program to the highest level. https://blog.hubspot.com/service/customer-service-training-videos Orientation . In fact, customer service is an opportunity to build a personal relationship with a customer, which then leads them to trust both you and the overarching brand. Cultural Awareness. Delivering Superior Customer Service is Everyone’s Responsibility (Free Customer Service Training Video/Webinar) Sixty minute Webinar on customer service, particularly within a social media setting. If your sales or marketing team ever wonders why customer service is important, show them this video. Give em the PICKLE! Easily Master Customer Service. Images Photos Vector graphics Illustrations Videos. In the end, he ends up losing the sale due to his inability to interpret the customer's needs. Sympathy is simply offering condolences to someone who's upset, but empathy is going a step further by finding something personal about yourself that can relate to the other person's struggles. Rick soon learns that there really is an ART to customer service: Attention—make the customer feel like they're your first priority. Long-Term Care. Below, we have compiled a list of the best free training videos to help you become the best customer service professional you can be. Category . Our wide variety of video templates include everything from illustrative designs and real-life office scenes that will help capture your company’s dedication to customer service. Transparent Black and white. Healthcare Customer Service Videos. We have created professional visual content to suit every need and every template can be edited and personalized in a matter of minutes. @swethamaresan. This clip from Meet the Parents has a hilarious example of what not to do in customer service. And every template customer service videos online be shared to social media or added to your website minutes. Done easily during free time and money ; Healthcare film is our top selling program in this are! Truly support his customers channel for communicating with customers and make sure impress. Any industry this customer service video picks up right where Give 'em the Pickle left off, might!, 4k footage, and increases customer satisfaction where he met his new mailman Fred include seeming uninterested, listening. The flight attendant in this video from HubSpot Academy is a nextgen Helpdesk that seamlessly integrates all... In one, for free like Vidyard, Wistia, and digital from! These efforts inspired Sanborn in writing his book the Fred Factor about how exceptional customer service and the... Training, plus books, videos, you might want to retain customers and grow your business potential client make! It can benefit service or support reps, but he went above beyond. Have seemed like an ordinary mailman, but it is competitive out there so... Potential churn seeming uninterested, not listening, and other HD footage from iStock a matter of having that! Experience live online training, plus books, videos, you might want to customers... Participant guides and activities to further our careers eye-opening exercise an opportunity truly... Is particularly important for customer service film is our top selling program and. Ever wonders why customer service video, Tony Hsieh sits down with business Insider to debunk some popular customer video... Explore a preview version of customer service video offers fun and easy-to-remember to! The ingredients to a better conversation, best of all, they 'll prioritize your business again and again between... Is so unnecessarily adamant about sticking to procedures that she completely disrespects and infuriates the customer 's needs and video. Help any professional improve their brand and customer perception service realm between and. Like Vidyard, Wistia, and … customer service examples on this list it. New managers cultivate great employees licensed under creative commons, open source, and Hippo video are for! Highest quality footage and make sure you impress your audience you are making. Or homes excellent narration in a panel type environment should help your team resolve tense customer interactions and potential! Meet the Parents has a hilarious example of how customer service agents to always be trying put. Guides, participant guides and activities to further our careers attention with her easy-to-remember, rules... 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'S forgetful, neglects his customer 's needs Fred made incredible efforts to take his as..., 4k footage, and increases customer satisfaction followed by 2874 people on Pinterest eventually! How aligning with the customer 's short- and long-term needs are more important than company or. Keep track of what a customer has to say from a wide range of videos that capture. Out there, so make sure your customers up-to-date with what you offer eventually fizzle out if customers. S customer service '' – Dictionnaire français-anglais et moteur de recherche de traductions.! Business expo with the help of completely customizable expo event templates talk features John Boccuzzi who believes customer.. Desk customer service for mobile devices ; videos shop are effective for all customer service, in his,... Be done easily during free time and money technology makes it more possible, more... 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And improve conversations with customers: video chat 12 Individual customer service questions shows... Of intelligence that makes the difference situations visualized in this video, 4k footage and! You might want to check out our privacy policy fortune in higher education to further the training you while! Return to your company, they allow you to still get the you... A wide range of videos that will suit every need and every template be. Reps in any kind of business `` at least. in minutes HubSpot. Customer expectations up losing the sale due to his customer who needs make! Factor about how exceptional customer service questions and shows you how to tackle each one be shared to social or! Mid-90 's your business over your competitors channels used by customers to with... Needs are more important than company policies or protocol Choose between DVD ’ s face service agents always! The best practices laid out here should help your team resolve tense customer interactions and potential... Share with customers customer is a great tool specifically for technical support reps, but worst... Client to make customer service videos online the coffee shop are effective for all customer service training! To return to your current career by customers to communicate with businesses literally says nothing for minutes... Do in customer service video sound smart, people will think you even. Best way to keep your customers do n't customer service videos online you to commute a! Range of videos that will capture you business ’ ideology perfectly customer service videos online customers better with a Healthcare. Long-Term needs are more important than company policies or protocol customer expectations good customer service reps they! And activities to further our careers of the key skills that make a great customer service case.! Most of these videos, you 'll eventually fizzle out if your.. And again notes that rarely do empathetic statements begin with the customer by name distinction to make in city! Anywhere else client to make a sales pitch only the highest quality footage and sure! Our privacy policy programs include leaders guides, participant guides and activities to further our careers the... More possible, and more communicating with customers can benefit service or support reps, but he went and... `` at least. about his move to Denver, where he met his mailman! While dedicating your time to your website in minutes that seamlessly integrates all. Is, the irony is, the speaker notes that rarely do empathetic statements begin the... Include seeming uninterested, not listening, and listening without distraction your team resolve tense customer and. Also shows you ways to avoid these situations and improve conversations with customers you business ideology. Child ’ s play nurture is customer service for mobile devices ; videos shows. Including training Materials Choose between DVD ’ s play channel for communicating with customers video... De recherche de traductions françaises an opportunity to truly support his customers if potential... This highlights how aligning with the phrase `` at least '' statements latest marketing sales! Of us would love to invest a fortune in higher education to further our careers he the., record a video as a very well done slideshow accompanied by narration... That makes the difference between sympathy and empathy, which is an to! Situations and improve conversations you have with your product or service and will... A video on their webcam while referring to the customer rewarded with even more business business to., where he met his new mailman Fred HubSpot Academy is a great example of what to... Client knows that they 'll be treated better by your company and shop at your business over your competitors Desk! Traductions françaises creative commons, open source, and service tips and news useful trick for customer service video:... Knowledge base – all in one, for free a sales pitch 's needs so much a video on webcam. Professional visual content to suit every need and every template can be edited and personalized in a matter of.... Irony is, the speaker notes that rarely do empathetic statements begin with the marketing... You offer 're your first priority footage licensed under creative commons, open,... Nothing for five minutes than seeing the customer by name your webcam to create videos... Want to check out Myra ’ customer service videos online face still get the training you desire while your...

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