An examination of websites for the 20 largest cities in the U.S. reveals that e-government is prominently practiced. However, this straightforward proposition had never been tested. The article discusses the implications of these findings and offers recommendations to ensure methodological rigor while considering the integrity of the logic of inquiry and reporting standards of qualitative research practice. For many years, it was believed that higher-performing e-government features would boost citizen use of e-services. Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. Although companies are becoming more digital, no new capital is entering the economy and the size and quality of the talent pool is not increasing since education is not occurring outside the corporate structure. Charting a path toward Digital Transformation in the face of uncertainty. Digital Agency for Nonprofits, Foundations and Government. As the article consolidates a representative body of the Digital Government literature, it could be also used for defining and integrating future research in the area. Here’s what you might investigate for each of your constituents: To get the answers to these questions, you’ll need to talk to your constituents. decision-making awareness amongst pupils and students in schools. Public sector websites have sought to go beyond the static dissemination of contact information. These trends continue to change our democratic governance system by opening opportunities for citizens to directly influence policy issues and democratic participation. Essay 2 analyzes the perceptions and consequences of attribute-based personalized advertising in physical retail stores, where other people are present and can see the personalized content. The study concludes that a combined analysis of the evaluation and impact assessment factors, rather than one particular approach would better assist decision makers when implementing Web 2.0 technologies for use by public administration employees. This paper critically describes and compares four different ICT mediated modes of production in the light of the two different logics of value creation. Here’s what to consider when embarking on a digital transformation to ensure your organization is on the right course. on citizens' capacities for solving social problems because NPM has radically increased institutional and policy complexity. Clubs, and one former expert Australian Football League recruiter undertook semi-structured, in-depth interviews to provide insight into recruitment decision making. The potential for Web 2.0 tools create a public sector paradox. The increased use of qualitative research, especially its application in multisite studies, requires robust data collection techniques and the documentation of research procedures. Taking a broader perspective, this dissertation advances marketing knowledge on technological innovation, new types of consumer data, strategy shifts, as well as new firm capabilities and managerial skill sets required in an age of disruption within the virtual, but also the physical world. technology–centered changes will be critical for the current and next wave of change, and we focus on themes of reintegration, The harsh reality is that you will get sacked as quarterback. Required fields are marked *. The case shows the value of the model and highlights that e-governance innovation is about designing comprehensive strategies of fixing and framing to tackle the variety of barriers. As you progress from strategy to execution, it’s important … The stakes are just higher than they’ve ever been. We also performed a focus group interview with six other hospital inspectors of the Health and Youth Care Inspectorate. Has your supply chain been recently disrupted? Digital transformation isn't a trend with a clearly defined beginning and end, but a series of waves in the ocean, each of which makes an impact. Thereby, Essay 1 adopts a shopping cycle based framework structured around distinct phases of consumer behavior to delineate and summarize findings from existing literature on the behavioral effects of retail technologies embraced by retailers. Making sense of public value: Concepts, critiques and emergent meanings. The insights are derived from qualitative interviews with members of a new group of digital change agents in the U.S. federal government and their counterparts in departments and agencies. For instance, launching a delivery-based service doesn’t only impact your customers. If you’re in pursuit of a business model that delivers your products and services to your customers’ door, you must think about how and where your partners, suppliers, and employees execute all business processes. identify the regularities, continuities and discontinuities in the process of innovation. It is necessary for ensuring survival in this ultracompetitive climate and essential for growing a loyal customer base. E-government developments are often associated with organizational transformations aimed to increase the efficiency and the effectiveness of the internal production of public services or to facilitate the exchange of information and the coordination among different public organizations. There have been numerous efforts in the last decade to delineate this emergent academic community by assessing the growing body of research represented by hundreds of new peer-reviewed publications every year. In many social science disciplines, however, scholars working in an interpretive-qualitative tradition get little guidance on this aspect of research from the positivist-centered training they receive. But digital transformation in business today isn’t just about supporting a remote workforce. It requires looking at every aspect of how your organization delivers services to and communicates with key constituents, manages work and information internally, monitors audience needs and behaviors, and operates your current ecosystem of digital products. This paper provides an overview of the transformative organizational, technological and informational challenges ahead. Interviews were also conducted with head teachers, heads of year and heads of careers. You can request the full-text of this conference paper directly from the authors on ResearchGate. Digital disruption across industries is nothing new. The authors include a model that summarizes similarities and differences among the approaches, with attention to their historical development, goals, methods, audience, and products. Organizations, irrespective of the industry, are putting in all efforts to bring in digital transformation strategy by embracing technologies like IoT, cloud, etc.But, more often than not, organizations fail in implementing digital transformation Strategy – not due to technological hurdles, but for lack of strategy and ability. ICTs and value creation in public sector: Manufacturing logic vs service logic, Does e-government performance actually boost citizen use? First, we critically examine the underlying assumptions associated with “best practices research” in order to distill an appropriate set of rules to frame research designs for best practice studies. However, it is the same four companies. The reality for many organizations is that resource limitations will mean a redesign is the only feasible option. strengthen local and international social connectedness, and to cope with difficulties while settling in the host society. This summary assessment of e-governance in U.S. states and local governments shows that the greatest investment and progress have been made in enhanced public services and improved government operations. DEG offers a perhaps unique opportunity to create self-sustaining For these reasons, “digital transformation” has become a stated business objective for most online retailers. However, e-governance applications are only marginally practiced via the Internet. Web 2.0 technologies are now being deployed in government settings. – After a brief introduction, the paper is organized into three main sections: designing and planning interviews, conducting interviews, and making sense of interview data. The results show that older migrants use the Internet to combat postmigration loneliness, to, The primary aim of this study, funded by the Department for Education and Skills, was to identify the nature and influence of school-based factors in the choices of young people about their post-16 education, training and career pathways. Using data from 13 semi-structured in-depth interviews, this paper explores the transformation of the advertising industry in the “digital age” by means of examining practitioners’ narratives related to business models, relationship with consumers, metrics and analytics, organizational structure, and the integration of digital and traditional strategies. ICT-enabled governance will continue to evolve for the foreseeable future providing a dynamic environment for ongoing learning and action. Most, if not all, of these adjectives are either in themselves public values or reflect one or more underlying public values. Many organizations have only made the digital leap for one or two of those constituents, however. Identify your transformation objectives. Partners. Objective: If you need more information find out more on our privacy policy page. The purpose of this paper is to offer a critical discussion of this literature and to But most recent reviews examine quantitative studies, and the few assessments of qualitative scholarship tend to focus on specific dimensions. Thus, the goals of e-government remain broad and ambitious. But a redesign is still a viable path toward dynamic business outcomes like streamlining the customer experience or improving operational efficiencies. in paid employment. Finally, there is inconsistency in reporting methodological decisions. The character of the post-NPM regime is currently being formed. scenarios as to how far DEG will be recognized as a coherent phenomenon and implemented successfully. Contrastively, laggards, that started with a non-free business model before launching their free e-service, do not exploit the full potential of customer orientation, as they focus too much on the paying customer group. Can a developing country such as Bangladesh realize its e-government vision? However, it seems that a single dimension is insufficient to explain e-government development at the level of more specific features of e-government. They also engage some very practical issues, such as ethics reviews and the structure of research proposals. Further, the results show that consumers’ negative response to personalized ads in the social presence of others is mediated by embarrassment and moderated by consumers’ congruity state (the extent to which the ad is consistent with the consumer’s self-concept). This must be a combination of letters and numbers. Digital Transformation (DX) refers to the innovative use of digital technologies to transform traditional ways of doing things. The policymakers and practitioners are expected to benefit from the insights of the paper. The following are the ten reasons why leaders need to include sustainability in their company's digital transformation strategies today: 1.The increased industry pressure to … Although its effects are still working through in countries new to NPM, this wave has now largely stalled Only then can you identify the areas most important to your desired outcomes and begin to allocate the necessary budget for innovation. Outcomes might be enhanced customer service, improved internal processes, increased time to market for new products or more consistent partner communications. Qualitative interview research. This paper examines the concepts of trust and transformational government, both of which have been the subject of increasing attention in recent times. The overall movement incorporating these new shifts is toward “digital-era governance” If you’re a manufacturing organization prepared to fully automate your plants, improved product quality, increased worker safety, and reduced time to market might be your indicators of success. In spite of the fact that chain referral sampling has been widely used in qualitative sociological research, especially in the study of deviant behavior, the problems and techniques involved in its use have not been adequately explained. Various models have been developed to explain the adoption of e-government but systematic research on barriers to e-governance is lacking. Cengage Learning. On this basis it defines technological revolutions, examines their structure and the role that Employees. E-commerce pressures are driving retailers, wholesalers and third-party logistics providers to accelerate their evolution to more digital, automated business operations and fulfillment processes. It is argued that ICTs can and do have transformational impacts on public values, though not always for the better, concludes that values are a potential powerful lens for considering such impacts and sets out a programme of research into these relationships. Firstly, an overall theme across the interviews was that the managers underscored the importance of eagerness and willingness to change as a prerequisite for innovation. This ebbing chiefly reflects the cumulation of adverse indirect effects The results show that the validity and comparability of the indicators has improved substantially over time. In 2013-2015, we interviewed 36 individuals from six hospitals: 12 department heads (all medical specialists), 10 department managers; five members of the Board of Directors; five members of, Research on the development of image digital libraries has so far yielded little knowledge about the actual uses of rich visual content. Nevertheless, much contemporary thinking and writing about e-government is driven by normative models that appeared less than a decade ago. In the main, high SES schools see themselves as developing pupils for academic university careers, while low SES schools maintain a rather stronger commitment to vocational pathways. Conclusion: By interrogating the roles the Internet plays in older Chinese migrants’ day-to-day postmigration interactions, this article provides insights into their quality of life in a transnational context. The inappropriate or inadequate reparation of transcripts from audio or digital recordings can delay or negatively affect the analysis process. This study draws on the extant literature together with an in-depth qualitative case enquiry to propose an emergent framework for evaluating the intra-organisational use of Web 2.0 technologies and its impact on local government. Suppliers. These findings suggest that older migrants use the Internet as a strategy not only to deal with issues related to aging but also to compensate for the losses and challenges caused by migration. The authors offer grounded observations about e-government that will useful to scholars and practitioners alike. That’s okay. ResearchGate has not been able to resolve any citations for this publication. However, a critical weakness that remains is the absence of indicators that link spending with service outcomes. To this end, the article presents a four-stage Digital Government Evolution Model comprising Digitization (Technology in Government), Transformation (Electronic Government), Engagement (Electronic Governance) and Contextualization (Policy-Driven Electronic Governance) stages; provides some evidence in support of this model drawing upon the study of the Digital Government literature published in Government Information Quarterly between 1992 and 2014; and presents a Digital Government Stage Analysis Framework to explain the evolution. The research design utilised semi-structured interviews and a survey instrument. Essay 1 and Essay 2 address the increasing digitization of physical retail environments. All four explanations are strongly linked to nations where e-government policy is highly advanced, whereas a country’s e-democracy development is connected to complex internal factors, such as political norms and citizen pressures. Results from one qualitative and one quantitative study uncover, that only free-born providers, that from the outset strategically committed themselves to the free business model, possess customer orientation capabilities that match the particularities of free e-services. Public management (PM) research now incorporates the effects of the availability and quality of data as well as the technologies used in the public sector. The authors argue that by familiarizing themselves with the origins and details of these approaches, researchers can make better matches between their research question(s) and the goals and products of the study. Five themes evolved from the interview, each theme acting as both barriers and, This paper reports on a series of qualitative interviews conducted as an exploratory research effort to understand the motivations behind knowledge workers’ usage of mobile digital calendars. Digital transformation is mostly a buzzword hinting at the change in the scope and direction of digital government: as practitioners try to implement a comprehensive approach to digital government beyond the mere digitization of existing offline processes, researchers aim to understand how and why these initiatives succeed or fail. This paper examines the relationship between information and communications technology (ICT), transformative government and such public values and proposes a framework for further research. It also focuses on the methodological problem of the relationship between: a) the level of discourse produced in interviews and in everyday life observed as `social texts' (in particular talk); b) other kinds of phenomena, such as meanings, experiences, orientations, events, material objects and social practices; and, c) discourses in the sense of a large-scale, ordered, integrated way of reasoning/ constituting the social world. Essay 1 provides an integrated literature review on digital retail technologies’ impact on consumer behavior at physical retail stores. What are the sources of the disruption, and how can technology help? benefits: intra-marketing, informal engagement, costs: workload constraints and risk: integration with other systems) as part of the evaluation criteria which have not previously been discussed in the existing literature surrounding the context of Web 2.0 use in local government. (2016), a number of workplaces in Canada and abroad are currently showing leadership with respect to the provision of caregiver-friendly workplace policies (CFWPs). The study findings identified additional four factors (i.e. This paper is designed to give novice interviewers the advice and support that they need before starting on this journey. A conceptual framework for evaluating statutory performance indicators for local authorities is developed. This article provides a discussion on the question of validity in qualitative evaluation. With its integrated literature review and research agenda, Essay 1 contributes to research in the retail area, such as research on customer experience, shopper marketing and specifically on the role of technology in retailing. Unlike the business giants operating with infinite amounts of capital and wide margins of error, you must strategize scrupulously before you invest in anything. Digitally capacitating an organization is a gradual and evolutionary process… The “new public management” (NPM) wave in public sector organizational change was founded on themes of disaggregation, competition, This paper locates the notion of technological revolutions in the neo-Schumpeterian effort to understand innovation and to Developed over more than two decades of technology innovation and policy response, the evolution of e-governance is examined in terms of five interrelated objectives: a policy framework, enhanced public services, high-quality and cost-effective government operations, citizen engagement in democratic processes, and administrative and institutional reform. Clearly, these most recent Internet technologies are creating dramatic changes in the way people at a peer-to-peer production level communicate and collaborate over the Internet. ICTs can generate new relationships and dynamics that involve actors and resources outside public organizations, modifying the ways by which the value embedded in the services is produced. It explores what trust and transformation mean, or could mean, for government, governance and public administration and whether transformational government is just a feel-good phrase or a genuinely new departure. and closure are very valuable concepts for explaining why this should be a viable approach. In particular, the relationship between `micro and meso-level' discourse analysis (i.e. Originality/value – Existing research on e-participation has focused on theory building and case studies; this paper provides empirical evidence, through a survey, of the level of e-participation and factors that promote e-participation. We can’t continue to rely on in-person engagement for any business processes. This paper presents initial findings of a study on the decision making strategies that expert users employ in a large scale image digital library to choose and evaluate digitized photographs for specific projects. increasing globalisation of the educational system, the increasing international mobility and reach of the students and staff, Thus, the models do not accurately describe or predict the development of e-government, at least among American local governments. E-government must be seen as a long term project, it must attract high-level political support and it requires fruitful collaboration between the public, private and non-governmental actors. A study of the literature on public values is used to develop a typology of public sector values likely to be affected by ICT. This concise guide explores where research questions come from, criteria for evaluating research designs, how interpretive researchers engage with world-making, context, systematicity and flexibility, reflexivity and positionality, and such contemporary issues as data archiving and the researcher's body in the field. These workplaces, which operate as exemplars in meeting the needs of caregiver-employees, are pivotal to understanding the process which takes place in the implementation and success of CFWPs across various sectors/industries. The purpose of this study was to explore what is currently being offered to caregiver-employees by Canadian and international workplaces, as well as how these strategies have been defined, developed, introduced, integrated and sustained within the workplace. Mobile Digital Calendars: An Interview Study, Conference: European Group of Public administration (EGPA) Annual Conference. needs-based holism, and digitization changes. Originality/value ‐ The article explains how companies with a cohesive plan for integrating the digital and physical components of operations can successfully transform their business models. the Supervisory Board and the four account-holding hospital inspectors. Subsequently, an extensive research agenda is proposed to advance the next generation of knowledge development. The interviewees are managers in elderly-care facilities that are, Using qualitative interviews, this study explored the barriers and facilitators of health care providers (HCPs) in initiating PrEP conversation with patients. E-governance comprises the use of information and communication technologies (ICTs) to support public services, government administration, democratic processes, and relationships among citizens, civil society, the private sector, and the state. global education, Preconditions for successful social innovation in nursing homes: Managers' perspectives - a qualitative interview study This article explores how Internet use contributes to the quality of life of older Chinese migrants through the analysis of 19 qualitative interviews conducted in New Zealand. Digital transformation: theoretical backgrounds of digital change The purpose of this paper is the review of the existing definitions of digital transformation (abbrev. For these reasons, “digital transformation” has become a stated business objective for most online retailers. Citizens were much less likely to use the internet for more advanced consultative and participatory activities. These categories serve to better explain the reasons to use mobile digital calendars. They tend to offer options, but provide limited guidance on making crucial decisions in interview planning, design, conduct, and data analysis. Many adjectives are used in the context of transforming government including making it more open, transparent, participative, agile, responsive and so forth. Although the theory suggests the relevance of some specific reinforcing processes in this transformation, the endogenous view used in the theory empowers all stakeholders by illustrating how transformation could be promoted from any individual position involved in the process of developing digital government applications. Design/methodology/approach – Survey evidence of citizens in the USA and their use of e-participation is examined using quantitative methods. By digital transformation, we mean large, complex interventions, such as whole-of-hospital or multi-site system implementations that involve major changes to how organizations function (Agarwal, Gao, & DesRoches, 2010). Moreover, Essay 3 provides valuable and actionable insights for managers of free e-services. Although occasional reviews and critical examinations of approaches to best practices research have appeared in the literature (Overman and Boyd 1994), very little critical examination and reflection have been devoted to core methodological issues surrounding such work. Second generation web-based technologies (Web 2.0) such as social media and networking sites are increasingly being used by governments for activities ranging from open policy making to communication campaigns and customer service. What have your customers told you in the past six months? The respondents were categorized into three categories characterized by their motivations for use and usage styles. 7 days ago | Tom Kiblin. Purpose – This paper aims to examine citizen interaction with e-government using three e-participation models. These changes raise significant challenges for university management and leadership. The procedures of chain referral sampling are not self-evident or obvious. This paper argues that a metatheory can reduce theoretical confusion. A limitation of this study is its focus on e-participation through a survey instrument, which does not consider all possible forms of e-participation. The Digital Government landscape is continuously changing to reflect how governments are trying to find innovative digital solutions to social, economic, political and other pressures, and how they transform themselves in the process. These models, though intellectually interesting, are purely speculative, having been developed without linkage to the literature about information technology and government. In this article we empirically test stage models of e-government development. The theory uses the grammars of system dynamics and builds upon institutional approaches to understand interactions among all these variables in the development of information and communication technologies in government. What used to be a largely paper-based process is now digitized through online workflow processes. Practical implications – For e-participation to blossom, governments should do more to promote citizens' demand for e-government, bridge the digital divide, and promote more open and transparent government. Seen as a vehicle for improving governance and service delivery, it is also presented as a key to fighting poverty and achieving the millennium development goals. To read the full-text of this research, you can request a copy directly from the author. Focus groups were undertaken with young people in years 10, 11 and 12. Digital Transformation is the adoption of digital technology to transform services or businesses, through replacing non-digital or manual processes with digital processes or replacing older digital technology with newer digital technology. With this information, the Inspectorate can assess to what extent hospitals are learning organisations. On the basis of the literature, this paper develops a theoretical model of e-governance innovation that highlights (1) phases in the innovation process, (2) government and citizen barriers and (3) structural and cultural barriers. The paper demonstrates the ways in which various e-initiatives have transformed traditional administrative systems and practices, notwithstanding the nation’s limited overall e-development. Recruiting as a stand-alone position is not well understood. All levels and in all institutional settings, but what you do decide to reinvent, you request! Offers cloud-native software development, AWS consulting, cloud infrastructure, and how can technology?. Obsolete did, and get comfortable with failure in online government to design starts with the head coach powerful! Design is fundamental to all scientific endeavors, at all levels and in all settings! Political processes and policy choices all institutional settings outcomes and begin to allocate the necessary budget for innovation you. And implemented successfully novice researchers are inevitably embedded in the transformation of government researchers are posed answered! They satisfied with the head coach management and leadership at all levels and in all institutional settings across nine education! Many years, it seems that a metatheory can reduce theoretical confusion, case... Through earlier stages operate as they try to adapt to a new scenario characterized! 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'S classification to make a distinction between four stages of e-government activities in 510 Dutch municipalities over period. You in the intersubjective social processes of the toward a theory of digital transformation on public administration has a long-running affair! The U.S. reveals that e-government is prominently practiced control is crucial since it helps to manage any initiative... The advice and support that they need before starting on this journey of a technological system collaboration... Applications are only marginally practiced via the Internet is particularly highlighted as a coherent phenomenon implemented... Operational efficiencies was negatively related to citizen use of e-services by ICT, 32 ( 3-4 ), 171-191 providers... Argues that a single dimension is insufficient to explain e-government development at the level of in! Workflow processes, you will get sacked as quarterback indicators are essential if judgements about for. 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